Questions to ask a provider
Keep this next to you when you call or visit. You don't need to ask every question. Pick the ones that matter most to you, and write the answers down so you can compare later.
Call details
- Provider
- Blank, to fill in
- Phone
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- Date called
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- Person I spoke with
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Fit and approach
- Who do you usually work with (ages, needs, communication styles)?
- How do you choose goals, and who gets a say in them?
- How do you make sure the person agrees to what happens in a session?
- What happens if something is not working or feels wrong to us?
Getting started
- Are you taking new clients? If not, about how long is the wait?
- Where does care happen: at your office, at home, at school, or online?
- What days and times do you have open?
- What does the first appointment look like, and how long is it?
Cost and coverage
- Do you take my insurance or Medicaid plan? Are you in network?
- Do you need a referral or prior authorization before we start?
- What will I pay per visit if insurance does not cover it?
- Can you give me a written cost estimate?
People and progress
- What training and licenses does the person we would see have?
- How often will we talk about progress, and in what format?
- Can family members or a support person join sessions?
- What sensory or communication accommodations can you offer?
Autism Hearts lists providers from public sources and from practices themselves. A listing is not an endorsement. Always confirm details directly with the provider and your plan.
From autismhearts.com/questions-to-ask-a-provider